Policy in brief
Every Pandit Ji booking on The Vedic Rituals is final. We do not cancel bookings and we do not refund them. If your plans change, you can reschedule your booking once, free of charge, to another slot, depending on availability. Please read the full policy below before you pay.
Scope
This policy applies to every Pandit Ji service booked through The Vedic Rituals website, whether the puja is performed by live video or at your home, and whichever package you choose (Live video puja, Standard or Extended, with or without samagri).
It does not cover physical products such as pooja kits, brass items or loose samagri. Those follow the store's Shipping and Returns policy. A kit and a Pandit Ji booking are separate purchases: a delay with one does not change the other.
The pandit's dakshina and payout are outside this policy.
No cancellations and no refunds
Once a booking is paid for, it cannot be cancelled and the amount paid cannot be refunded, in full or in part. Your Pandit Ji, and the slot held for you, are reserved for you from the moment you pay, and that slot cannot be offered to anyone else.
This applies in every one of these situations:
- You change your mind or no longer need the puja.
- You booked the wrong puja, package, samagri option, mode (video or home), date or slot.
- Your muhurat changes, or your family, astrologer or priest advises a different date.
- You, your family or your guests are unwell, travelling or unavailable.
- You are not ready, not at home, or not reachable when the Pandit Ji arrives or the video session starts.
- Your internet connection, device, power supply or building access fails on your side.
- You enter an incorrect address, phone number or other detail.
- You find another pandit or arrange the puja elsewhere.
A reschedule is the only change we offer, as set out in the next section.
Rescheduling
You can move a booking to a new date and slot, subject to availability of a Pandit Ji for the new slot. We do not guarantee that your preferred date will be available.
| Rule | What applies |
|---|---|
| Cost | Free. No rescheduling fee. |
| Number of reschedules | One per booking. |
| Notice needed | At least 24 hours before the booked slot. For a booking made less than 24 hours before its slot, at least 2 hours before the slot. |
| New date | Within 60 days of the original date, in a slot shown as available. |
| What stays the same | The puja, package, samagri option, mode and city. Changing any of these is a new booking at the current price. |
| Price difference | If the new slot is priced higher, you pay the difference. If lower, there is no refund of the difference. |
| Confirmation | A reschedule is confirmed only when you receive our confirmation message for the new slot. Until then, the original slot stands. |
A request made after the notice period, or after the slot has started, is not accepted, and the booking stands as booked.
How to reschedule. Use the reschedule link in your booking confirmation, or email us with your booking number and the slots you prefer. We reply with the available options.
If no slot suits you. If no available slot within 60 days works for you, the booking remains as originally scheduled. We do not convert it into a cancellation or a refund.
If we cannot provide the service
If we are unable to send a Pandit Ji or run the video session at your booked slot for a reason on our side, we will tell you as early as we can and offer you a new slot of your choice at no cost. Your booking is not lost, and the one-reschedule limit does not apply to a change we ask for.
If we cannot offer you any suitable slot within 90 days of the original date, the full booking amount is kept as credit on your account for another Pandit Ji booking or any product on The Vedic Rituals store, and does not expire for 12 months.
If you are charged twice for the same booking or a payment is taken but no booking is created, we return the extra or unmatched amount to your original payment method. This is a correction of a payment error, not a refund of a booking.
Your responsibilities, payment and the fine print
- Details. Please check the puja, package, mode, date, slot, address and phone number before you pay. Home visits are available only in the service areas listed on the booking page.
- Being ready. For a home visit, please be at the address, with the space prepared, at the booked time. If you are not reachable, the Pandit Ji waits up to 30 minutes. For a video puja, we wait up to 15 minutes. After that the slot is treated as completed, and it cannot be rescheduled or refunded.
- Video pujas. You are responsible for your device, camera, internet connection and a quiet space. A problem on your side is not a reason to reschedule after the notice period.
- Muhurat. Please confirm your muhurat with your family or astrologer before you book. A muhurat that changes later is handled as a reschedule under this policy.
- Pandit Ji. Pandits are assigned by our team. You cannot choose a particular pandit, and we may change the assigned pandit before the slot if needed. The pandit type, qualification and acharyaship are shown on the booking page.
- Samagri. With the "With samagri" option, the Pandit Ji brings the samagri for the puja. With "Own samagri", you arrange it. Not having samagri ready is not a ground for rescheduling after the notice period.
- Payment. Bookings are prepaid in full at checkout. Dakshina and payout to the pandit are not covered by this policy.
- Kits and products. Products ordered with a booking follow the Shipping and Returns policy. A late kit does not change your booking, and a rescheduled booking does not change your kit order.
- Acceptance. You agree to this policy by ticking the box at checkout and completing payment.
- Contact. Write to us at support@thevedicrituals.com.
- Law. This policy is governed by the laws of India. Courts at Gurugram, Haryana have jurisdiction, subject to your rights under applicable consumer law.
- Changes. We may update this policy. The version in force when you book is the one that applies to your booking.