Where it goes, and how long it takes
Counted from dispatch, not from the day you order. Festival weeks run one day slower everywhere.
| Zone | Covers | After dispatch |
|---|---|---|
| Metros | Mumbai, Delhi NCR, Bengaluru, Pune, Hyderabad, Chennai, Kolkata | 3 – 4 working days |
| Tier 2 cities | Jaipur, Lucknow, Indore, Kochi, Chandigarh, Bhubaneswar and similar | 4 – 6 working days |
| Rest of India | All other serviceable pincodes | 5 – 7 working days |
| North-east & islands | Assam, Arunachal, Andaman & Nicobar, Lakshadweep | 7 – 10 working days |
| International | USA, Canada, UK, Europe and Australia. Charges calculated at checkout; free shipping applies within India only | Varies by country |
The policy, in plain words
Unopened kits. Return within 7 days of delivery with the paper seal intact and we refund in full, including the original shipping if you paid it. Write to us first at support@thevedicrituals.com so we can arrange the pickup.
Something broken. Clay travels well but not perfectly. Send a photo within 72 hours and we replace that component at no cost or refund it — your call, no return shipment needed.
Opened consumables. Incense, camphor, roli, haldi and kumkum can't come back once opened, for hygiene reasons. Everything else in the box can.
Late arrivals. If a kit reaches you after the festival it was bought for and we dispatched late, we refund it in full and you keep the box. If the courier ran late despite an on-time dispatch, we refund the shipping and give you a credit for the next festival.
Refunds return to the original payment method within 5–7 working days of us receiving the kit, or immediately for damage claims.
Still need a person?
Order numbers, address changes, a wick that never made it into the box — all of it goes to the same inbox.
Contact us